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Example - New Use Case Form
Communication Preferences
What is the name of this use case? (i.e., Re-activation, AWV, Health Fairs, Program-Enrollment, TCM, etc.)
*
What is the criteria for someone to qualify for this outreach campaign?
*
Example: Patient must have >1 ED visit, not engage for 3 months, State = Massachusetts, Payer = ABC Payer, etc.
Which communication channels will be used for this use case?
*
Which communication channels will be used for this use case?
Email
SMS
Postal
Outreach Preferences and Content Readiness
What is the maximum time period during which RiskAverse is allowed to send communications for this use case?
What is the maximum number of touchpoints (i.e., emails, SMS) you’d like to use for this use case?
On which days of the week are communications allowed to be sent? (Select all that apply)
Recommendation: All Days
On which days of the week are communications allowed to be sent? (Select all that apply) Recommendation: All Days
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Is your content ready to be used, or do you need assistance in creating it?
Is your content ready to be used, or do you need assistance in creating it?
A
Yes, our content is ready to be used
B
No, we want RiskAverse to create our content
Are there any special restrictions or guidelines we should be aware of for this project? (i.e., first touchpoint has to be SMS with 3 day breaks between messages)
Between which hours should communications be sent to members? (i.e., 8 am - 5 pm Local Time)
Recommendation: leave it as open as possible (i.e., 7 am - 10 pm Local Time)
When is your preferred start date for this use case?
Submit
