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TruHearing | RiskAverse - Adding New Use Cases
Communication Preferences
To which partner does this use case belong? (i.e., Customer A, Partner B, etc.)
*
What is the name of this use case? (i.e., Annual Wellness Visit, Screening, etc.)
*
Which communication channels will be used for this use case?
*
Which communication channels will be used for this use case?
Email
SMS
Postal
Data Transfer Details
How will the member list be sent to RiskAverse?
How will the member list be sent to RiskAverse?
A
Email
B
Secure File Transfer
C
API
How often would you like to send the new member list to RiskAverse?
How often would you like to send the new member list to RiskAverse?
A
Daily
B
Weekly
C
Monthly
D
Other
How do you want RiskAverse to send the data to your systems (if desired)?
How do you want RiskAverse to send the data to your systems (if desired)?
A
Email
B
Secure File Transfer
C
API
How often would you like to send a feedback loop of members who converted into the program?
How often would you like to send a feedback loop of members who converted into the program?
A
Daily
B
Weekly
C
Never
D
N/A
Outreach Preferences and Content Readiness
What is the maximum time period during which RiskAverse is allowed to send communications for this use case?
What is the maximum number of touchpoints (i.e., emails, SMS) you’d like to use for this use case?
On which days of the week are communications allowed to be sent? (Select all that apply)
On which days of the week are communications allowed to be sent? (Select all that apply)
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Is your content ready to be used, or do you need assistance in creating it?
Is your content ready to be used, or do you need assistance in creating it?
A
Yes, our content is ready to be used
B
No, we want RiskAverse to create our content
Are there any special restrictions or guidelines we should be aware of for this project? (i.e., first touchpoint has to be SMS with 3 day breaks between messages)
Between which hours should communications be sent to members? (i.e., 8 am - 5 pm Local Time)
When is your preferred start date for this use case?
Please provide the URL, phone number, call-to-action, etc. (if applicable) that members should be directed towards.
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